Shipping policy

FREE DELIVERY WITHIN AUSTRALIA & NEW ZEALAND FOR ORDERS OVER AUD $350

For orders less than $350:

Standard delivery within Australia & NZ

Charge: $14.99

Delivery timeframe: 3-14 days (7-14 business days for NZ)

Some orders may be shipped from different warehouses.

Express delivery within Australia & NZ

Charge: $18.99

Delivery timeframe: 1-5 days (3-8 business days for NZ)

Some orders may be shipped from different warehouses.

INTERNATIONAL ORDERS (OUTSIDE AUST AND NZ)

Charge: AUD $27.50 flat fee.

Delivery timeframe: 6-25 days (standard delivery, ex Australia).

PROCESSING TIME

Please allow 1 business day to process orders.  

NOTES

Soundz Store and Soundz Store Australia will select the most appropriate delivery partner for your order.

Tracking may not be available for all orders.

SAFE PLACE, SAFE DROP

When a delivery partner provides delivery to a customer's nominated address and declares that the item has been 'left in a safe place' or similar, the onus is on the customer to locate and safely retrieve the item.  If this delivery is documented by the delivery partner, Soundz Store Australia considers the item to be delivered and the item is therefore in the possession of the customer.  It is the customer's responsibility to ensure 'safe place' or equivalent is used as required by that customer.