FREE STANDARD DELIVERY WITHIN AUSTRALIA FOR ORDERS OVER $750
Applies to parcels under 3 kg. Heavier parcels, bulky items and items from our Wholesale Stationery, School & Office range are charged as below.

STANDARD DELIVERY WITHIN AUSTRALIA
Charge: $15.99 for parcels up to 3 kg.
Heavier parcels are priced at checkout from their weight, size and your postcode, shipped from the warehouse closest to you. Metro addresses are cheaper than regional ones.
Delivery timeframe: 3–7 business days (longer for regional, WA and NT addresses).

EXPRESS DELIVERY WITHIN AUSTRALIA
Charge: $18.99 for parcels under 1 kg.
Delivery timeframe: 1–3 business days (metro).
Express isn't available for heavier parcels, bulky items, or the Wholesale Stationery, School & Office range.

ORDERS SHIPPED FROM MORE THAN ONE WAREHOUSE
We ship from warehouses around Australia, and some orders arrive as more than one parcel. Each parcel is priced on its own weight and size, and the delivery charges are added together at checkout. Free delivery applies to each parcel under 3 kg on an order over $750.

BULKY ITEMS
Some large or heavy items can't be sent as a parcel. For these, checkout shows an estimated freight charge based on the item's weight and size and your postcode, and the delivery option is marked "bulky item, estimated freight". If you'd like an exact price before you pay, email hello@soundzstore.com with the item and your postcode and we'll quote it within one business day.

WHOLESALE STATIONERY, SCHOOL & OFFICE RANGE
Items in this range are supplied from state-based warehouses and are delivered within the supplying warehouse's state only; where an item isn't stocked in your state it may not be available for delivery to your address. A minimum order of $80 applies to items from this range. Free and express delivery don't apply.

AREAS WE DON'T DELIVER TO
We don't currently deliver to Lord Howe Island, Norfolk Island, Christmas Island, the Cocos (Keeling) Islands or Australian Antarctic Territory. Please contact us at hello@soundzstore.com for any special delivery enquiries.

DO YOU HAVE COLLECTION POINTS?
We don't currently offer any pick-up or collection options other than when a delivery is taken to an Australia Post outlet for your collection.

DO YOU DELIVER TO AUSTRALIA POST PO BOXES?
Yes, for most parcels under 3 kg — these are usually sent with Australia Post or StarTrack, both of which deliver to PO Boxes and Private Bags. Australia Post holds items for up to 30 days; if a parcel is too big for your box they'll leave a key for a larger box, or a card for collection at the counter. Heavier parcels and bulky items travel by road courier and need a street address. If you enter a PO Box for an order that can't go by post, we'll contact you for a street address before dispatch, which may delay delivery.

DO YOU DELIVER TO AUSTRALIA POST PARCEL COLLECT?
Yes, when your parcel is sent with Australia Post. Parcel Collect is Australia Post's free service for collecting from a participating Post Office or a 24/7 Parcel Locker: set it up in your MyPost account and use the personalised Parcel Collect address it gives you (it includes your 10-digit Australia Post Customer Number) as your delivery address at checkout. Post Offices accept parcels up to 22 kg and 105 cm and hold them for 10 business days; Parcel Lockers accept parcels up to 16 kg and 35 × 44 × 61 cm and hold them for 2 business days before moving them to the nearest Post Office. Parcel Collect only works for items lodged with Australia Post — parcels sent by courier can't use it. If you enter a Parcel Collect address for an order that can't go through Australia Post, we'll contact you for a street address before dispatch.

PROCESSING TIME
Please allow 1 business day to process orders.

NOTES
Soundz Store and Soundz Store Australia will select the most appropriate delivery partner for your order. If a viable shipping solution is not available for a particular location, we reserve the right to re-quote shipping costs or refund the order.
Tracking may not be available for all orders.

SAFE PLACE, SAFE DROP
When a delivery partner provides delivery to a customer's nominated address and declares that the item has been 'left in a safe place' or similar, the onus is on the customer to locate and safely retrieve the item. If this delivery is documented by the delivery partner, Soundz Store Australia considers the item to be delivered and the item is therefore in the possession of the customer. It is the customer's responsibility to ensure 'safe place' or equivalent is used as required by that customer.

FREE DELIVERY WITHIN AUSTRALIA FOR ORDERS OVER $750 (UNDER 3KG)

Applies to parcels under 3 kg. Except heavier parcels, bulky items and items from our Wholesale Stationery, School & Office range.